![]() The error presented in this article can also be due to missing RDS CAL licenses. It is imperative to always check server logs and Citrix application error codes before deciding upon an action plan to mitigate the Citrix error. There are however multiple other possible root causes for this issue and therefore any troubleshooting efforts should always commence with sufficient level of root cause isolation. The Citrix connection depending on how its configured is nothing more than an SSL/TLS connection on port 443 or potentially some traffic on 14 (but over the internet that should not be the case). If the error is network/MTU related, follow step-by-step instructions available at. ![]() Given this is a very generic error message with many possible root causes, always apply the method of isolation to determine the root cause of the error in your unique environment.įirst try client-side investigation as per the following Citrix article pointing to DTLS configuration: Īlso check potential Citrix Gateway related root causes, one example is provided in the following article. The issue is further discussed in the following Citrix article. ![]()
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